Wasn't there a memberup univserity or academy page that had training videos?? I would like to start directing some of my students to use this platform and now I can't find those short training videos.

Hello!

How can we edit and customize the branding for the reminder emails send to clients? Got some feedback from a client and wasn't sure how to access /change this.

Also, how can clients receive a reminder calendar invitation placed on their calendar for Member Up events I host in my community/membership? Thank you! Niha

Hi!

Is there any way within MemberUp to release the pre-recorded content on a schedule??

I am thinking two options. 1. Release on a timed schedule, or 2. Release a specific amount of time after they completed the last module.

Appreciate your help!

@Hunter OBrien Hi Hunter! It seems that for our members they are not able to tag @everyone Just checking that there isnt a bug and if its supposed to be that way. The admins are able to.

Hi I have changed the name of my community. I'd like to change my URL from The pedicure Network to The Nail Salon Team Method. It's saying the URLis not available. I then tried TNSTM and it's saying not available. There are also numbers trailing my current URL. I'm not sure why. Please advise. My first choice for my new URL is The Nail Salon Team Method. Thank you!

@Hunter OBrien hey! just onboarded someone to my community but she was able to create a membership to the community without payment I believe... Initially I sent the Memberup Payment link then I sent them a stripe link separately because they were having trouble with the memberup website payment. I went to send them an activation email from memberup but it says her email is already a member >>> https://memberup.com/goldenglowsociety/about

Just want to get ahead of this incase she runs into any issues logging in and I also want to ensure that payment is required to gain access to the membership >>> terinabenes@gmail.com

I had made a Pinned post in my Announcement space, and have dismissed it from my view a while ago. Now I'm unable to see it period, not even in the thread of posts in the Announcement space. Is there any way to see pinned posts even if dismissed, so you can unpin them as updates happen for member view, or be able to edit the post in general? Kind of frustrating that I can't do that after I've dimissed it in the Admin view.

@Hunter OBrien My original name for my program was The Well Lived Body. I have since changed to Strong for Life. There is a warning on changing the name so I want to make sure I execute this correctly. Please advise.

Also I am assuming once someone agrees to become a member this is the link I provide?

I have someone wanting to join with their AMEX and they've tried accessing page in diff browser and different AMEX and he keeps getting "processing error" message. Please advise.

Hello! What is the max video/media size for BOTH course modules and community video uploads? Do you have your media limits listed anywhere? 

Thank you!

hi @Brooke Busbee I’ve been working on the content planning worksheet. I’m trying to link the transcript. I only see I can copy the whole thing and then export as SRT file but that didn’t work. Also tried the down load button but they just pulls up the same video on fb…Am I missing something? This isn’t view.

Curious to know, on my other community, they had capabilities set up so i could have email marketing, etc for all leads and perhaps even current members.

Does MemberUP have a feature like that or do you link to aweber or another preferred compatible system?

Does Member Up work in foreign counties?